You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Buyer must pay the return shipping cost if the wrong size or color is ordered. The heavier the weight of the item, the more the return shipping cost will be. Make sure your are ordering the correct size dog crate or dog bed before you purchase. Contact us if you have any questions about the size needed.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. If the item is damaged when received than we request a photograph be sent of the damages. We will respond quickly with instructions for how to return items from your order and where to ship the return.
On most all of our items the price includes the shipping cost. We can ship to virtually any address in the continental United States. We do not ship to Alaska or Hawaii or internationally. All orders are shipped by ground shipping which usually takes 3 to 5 days to deliver. If your need to have a rush shipment please email us at Contact Us. If an item is backordered, we will notify you and offer to cancel the order and also give you an estimated available date if you want to wait until we receive more stock and the item is available to ship.
When you place an order, we will notify you when the item is shipped with a tracking number so you can estimate shipping and delivery dates based on the availability of different items.
Please also note that the shipping rates we are charged for many items we sell are weight-based. The weight of any such item can be found on its detail description page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound when shipping.